US Samsung customers received an email alert on Friday from the company (I personally received a notice as well). Samsung USA sent an email with “An important notice regarding customer information” as the subject line.
In late July 2022, an unauthorized party acquired information from some of Samsung’s U.S. systems. On or around August 4, we determined through our ongoing investigation that personal information of certain customers was affected.
According to the email, the hack occurred in July of 2022. Even though Samsung realized on August 4 (almost a month later) that user data had been compromised, they waited until now to inform their consumers. Perhaps Samsung waited to alert customers until it understood exactly what information had been hacked. Samsung then elaborates on the types of information that might have been compromised.
We have taken actions to secure the affected systems, and have engaged a leading outside cybersecurity firm and are coordinating with law enforcement. We want to assure our customers that the issue did not impact Social Security numbers or credit and debit card numbers, but in some cases, may have affected information such as name, contact and demographic information, date of birth, and product registration information. The information affected for each relevant customer may vary.
The email directs recipients to a landing page on Samsung’s security response center that lists customer service phone numbers for all three main US credit reporting agencies. Credit card and Social Security information appeared to be safe, but users should still check their reports often for any suspicious activity.
Because the compromised systems are located in the United States, this alert only pertains to Samsung Accounts registered in the United States.